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Customer Service Team Leader

Job No: HS121
Location: Blackburn, Melbourne

We currently have an exciting opportunity for an emerging and aspiring leader to join Software of Excellence as a Customer Service Team Leader.

Leading a team of 8, you will enjoy focussing on the coaching, mentoring and professional development of your team.

We would love to hear from you, if you:

  • Are motivated to actively contribute as leader within our business
  • Are driven to achieve outstanding results for your customers and team
  • Want to develop your own leadership skills in a fun and dynamic environment


The Company:

Software of Excellence was established in 1988, and joined Henry Schein One (part of a Fortune 500 company) in 2007.  Henry Schein One is the global market leader in the healthcare markets we serve.  Our existing solutions serve over 75,000 dental practices, 400,000 clinicians and over half a billion patients! 

Our vision is to provide products and services aimed at turning good practices into great businesses and to deliver exceptional customer outcomes. We are focused on improving the systemic health of the communities that we work with through driving through better patient engagement.


Join us and enjoy:

  • A collaborative and fun working environment!
  • Opportunities for personal development
  • Worldwide career progression opportunities
  • A competitive salary package


What skills and experience are required?

  • Experience in leading great business to business customer service levels
  • Delivering 121 Coaching
  • Call Monitoring and Feedback
  • Monitoring agent and team performance to KPI’s
  • Managing customer escalations
  • Reward and Recognition
  • Proactive nature
  • A good working knowledge of the MS Office suite


Although previous experience in customer service team leading is highly regarded, is it not essential for this position.

Our office location has easy access to a major transport hub of trains and buses so getting here is easy.  With amazing coffee shops and an array of local amenities and office facilities, this is a location that will tick the boxes.

If this sounds like you and you wish to be part of the Software of Excellence team, please click here to complete the required assessments and then apply below.

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