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Customer Success - IMMEDIATE START

Job No: HS123
Location: Blackburn, Melbourne

Continue (or kick start) your sales career with our global company. Full training, fun workplace, opportunities to progress and more!

  • Are you a self-starter that’s motivated to succeed?
  • Do you have a track record of success?
  • Are you looking for an opportunity that really makes a difference?

Customer Success

An exciting opportunity has become available at Software of Excellence for the position of Customer Success, a great opportunity to create real and lasting value for the health of Australian and New Zealanders and our customers as well as developing your career at the same time!

The Company:

Software of Excellence was established in 1988, and joined Henry Schein One (part of a Fortune 500 company) in 2007.  Henry Schein One is the global market leader in the healthcare markets we serve.  Our existing solutions serve over 75,000 dental practices, 400,000 clinicians and over half a billion patients! 

Our vision is to provide products and services aimed at turning good practices into great businesses and to deliver exceptional customer outcomes. We are focused on improving the systemic health of the communities that we work with through driving through better patient engagement.

About the role:

As a member of our best practices services team, you will be responsible for taking ownership of guiding our customers in a focussed specialty business area to assist them in transforming their businesses from good practices to great businesses.

You will use your great communications skills over the phone that result in positive outcomes for both the customers and you.

Using enthusiasm and your influencing skills, combined with your professional phone manner you will be able to provide great business insights to your customers, using our tried and tested processes.

Importantly you will be a first point of contact for the business, therefore your ability to build rapport and on-going customer relationships over the phone, will be highly valued.

What skills and experience are required?

As this is a phone based role it is essential that you have an excellent command of the English language and you communicate in a clear and concise manner.

  • no fear of calling our customers and talking to them!
  • a friendly and outgoing personality with a good sense of humour
  • a proven ability to influence customers
  • proactive and enthusiastic
  • the ability to multi-task and meet deadlines
  • a good working knowledge of the MS Office suite


You most likely have worked in any industry in a phone based outbound sales role or even an appointment setting role, but we are really looking for motivated people with the right attitude and exposure to customer relationship or account management, we will teach you the rest and how to be the best!


What is in it for me?

  • fantastic opportunity to work in a wonderful environment and supportive culture
  • great common room / kitchen and cafes and shops nearby
  • a competitive salary and bonus structure
  • career opportunities
  • full training and on boarding to the company and your role


Come and join us as a valued member in our Asia Pacific team!

If this sounds like you and you wish to be part of the Software of Excellence team, please click here to complete the assessments and then apply below.

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