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Customer Service / Help Desk Support Representative - Expression of Interest

Job No: HS142
Location: Blackburn, Melbourne


Our Support Team has grown significantly over the last 12 months and we expect similar growth throughout the remainder of 2019. We are currently seeking expressions of interest for customer support representatives to continue to provide great customer service for our business customers.


The Company:

Established in 1988, Software of Excellence (SoE) is a world beating success story, and has developed into an important part of a Fortune 500 company (Henry Schein). Since the organisation was first formed, SoE have delivered continuous clinical and practice management innovation, resulting in a range of practice management and digital imaging applications designed to meet the demands of today's dental professionals.


About the role:

As a member of Customer Service / Help Desk team, you will be responsible for taking ownership of customer inquiries via phone, email or chat and seeing them through to a positive outcomes.

Using enthusiasm and a professional phone manner you will be able to provide great customer service by helping customers to overcome a variety of questions relating to our software as well as providing remote training where necessary.

You will follow up with customers as well as escalating technical inquiries to the technical support team.

Importantly you will be the first point of contact for the business, therefore your ability to build rapport and on-going customer relationships over the phone, will be highly valued.


What skills and experience are required:

As this is a phone based role it is essential that you have an excellent command of the English language and you communicate in a clear and concise manner.

  • a friendly and outgoing personality with a good sense of humor
  • enthusiasm, adaptability and flexibility
  • previous support desk experience (preferred, but not essential)
  • excellent communication skills both written and verbal
  • the ability to learn and then support new software
  • the ability to multi-task and meet deadlines
  • a good working knowledge of the MS Office suite

You may have worked in retail or previously in a phone based support role, but we are really looking for people with the right attitude and enough exposure to customer service to know this is the job for you!


What is in it for me?:

  • fantastic opportunity to work in a wonderful environment and supportive culture
  • great common room / kitchen and cafes nearby
  • a competitive salary
  • career opportunities
  • full training and on-boarding of our products and customer service!


Our support operating hours are 6.30 a.m. to 8.00 p.m, flexibility in working hours will be required. Opportunities vary in employment type and work hours.

If this sounds like you and you wish to be part of the Software of Excellence team please apply below.


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