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Customer Service / Help Desk Support Representative - IMMEDIATE START!

Job No: HS93
Location: Blackburn, Melbourne

 A fantastic opportunity has become available at Software of Excellence, for the position of Customer Service / Help Desk Representative providing great customer service for our business customers.

 The Company:

Established in 1988, Software of Excellence (SoE) is a world beating success story, and has developed into an important part of a Fortune 500 company (Henry Schein). Since the organisation was first formed, SoE have delivered continuous clinical and practice management innovation, resulting in a range of practice management and digital imaging applications designed to meet the demands of today's dental professionals.

 

About the role:

As a member of Customer Service / Help Desk team, you will be responsible for taking ownership of customer enquiries via phone, email or chat and seeing them through to a positive outcomes.

Using enthusiasm and a professional phone manner you will be able to provide great customer service by helping customers to overcome a variety of questions relating to our software as well as providing remote training where necessary.

You will follow up with customers as well as escalating technical enquiries to the technical support team.

Importantly you will be the first point of contact for the business, therefore your ability to build rapport and on-going customer relationships over the phone, will be highly valued.

 

What skills and experience are required:

As this is a phone based role it is essential that you have an excellent command of the English language and you communicate in a clear and concise manner.

  • a friendly and outgoing personality with a good sense of humour
  • enthusiasm, adaptability and flexibility
  • previous support desk experience (preferred, but not essential)
  • excellent communication skills both written and verbal
  • the ability to learn and then support new software
  • the ability to multi-task and meet deadlines
  • a good working knowledge of the MS Office suite

You may have worked in retail or previously in a phone based support role, but we are really looking for people with the right attitude and enough exposure to customer service to know this is the job for you!

 

What is in it for me?:

  • fantastic opportunity to work in a wonderful environment and supportive culture
  • great common room / kitchen and cafes nearby
  • a competitive salary
  • career opportunities
  • full training and onboarding of our products and customer service!

Come and join us as a valued member in our Asia Pacific support team!

This is a Permanent Full Time Position.

Our support operating hours are 6.30 a.m. to 8.00 p.m., flexibility in working hours will be required.

If this sounds like you and you wish to be part of the Software of Excellence team, please click here to complete the required assessments and then apply below.

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