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Customer Success - IMMEDIATE START

Job No: HS98
Location: Blackburn, Melbourne

Continue (or kick start) your customer service career with our global company. Full training, fun workplace, opportunities to progress and more!

  • Are you motivated to succeed?
  • Are you looking for an opportunity that really makes a difference?
  • Are you looking to change from support to a professional services role?

Customer Success

A fantastic opportunity has become available at Software of Excellence for the position of Customer Success, a great opportunity to create real and lasting value for our existing business customers as well as developing your career at the same time!

The Company:

Established in 1988, Software of Excellence (SoE) is a world beating success story, and has developed into an important part of a Fortune 500 company (Henry Schein). Since the organisation was first formed, SoE have delivered continuous clinical and practice management innovation, resulting in a range of practice management and digital imaging applications designed to meet the demands of today's dental professionals

About the role:

 As a member of our best practices services team, you will be responsible for taking ownership of guiding our customers in a focussed specialty business area to assit them in transforming their businesses from good practices to great businesses. You will use your great communications skills over the phone and through email, resulting in positive outcomes for both the customers and you.

Using enthusiasm and your influencing skills, combined with your professional phone manner you will be able to provide great business insights to your customers, using our tried and tested processes.

Importantly you will be a first point of contact for the business, therefore your ability to build rapport and on-going customer relationships over the phone, will be highly valued.

What skills and experience are required?

As this is a phone based role it is essential that you have an excellent command of the English language and you communicate in a clear and concise manner.

  • a friendly and outgoing personality with a good sense of humour
  • a proven ability to influence customers
  • proactive and enthusiastic,
  • excellent communication skills both written and verbal
  • no fear of calling your assigned customers and talking to them!
  • the ability to multi-task and meet deadlines
  • a good working knowledge of the MS Office suite

You may have worked in any industry in a phone based role, but we are really looking for motivated people with the right attitude and some exposure to customer relationship or account management, we will teach you the rest and how to be the best!

What is in it for me?

  • fantastic opportunity to work in a wonderful environment and supportive culture
  • great common room / kitchen and cafes and shops nearby
  • a competitive salary and bonus structure
  • career opportunities
  • full training and on boarding to the company and your role

Come and join us as a valued member in our Asia Pacific team!

If this sounds like you and you wish to be part of the Software of Excellence team, take the next step in your career and apply now!

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